Customer FAQs

What type of tech support problems you address?

We can diagnose and solve almost every technical problem related to devices connected to the internet via remote technical support. Examples include, but not limited to: Connecting devices to a home network. Tuning up a slow computer. Removing viruses or malware. Setting up a new printer. Setting up a new smart home device Recovering lost or deleted files Updating or installing new OS or software Migrating data to the cloud Help with password recovery and more. Every ticket has a money back guarantee. If it doesn’t get fixed, you will be refunded.
We won’t be able to resolve issues where the device is physically damaged such as replacing a broken phone display.



What devices are supported by techiefriends?

We cover nearly all internet connected devices, all brands including but not limited to: personal computers (PCs, Macs), smartphones (Android & iOS), Smart TVs, printers, routers, health devices, smart home devices, sound systems, gaming systems, home theaters, automation systems, digital assistants, drones, etc.



Which OS are you supporting?

We cover the latest OS versions of Mac, Windows, Linux, Android, and iOS, and older versions still supported by the manufacturer.



How do I get technical support at techiefriends?

To get the support of one of our Techies just select the service/ techie according to your issue. After purchasing the support service (one time, no subscription needed and no upsell), you can schedule or connect on-demand with the Techie. The technician will provide a solution/ resolve the issue by online chat and/or remote logging into your devices.

We are developing an AI-based module that will help you shortlist the service/techie, as per your problem description.



Is remote connect secure and safe?

techiefriends has partnered with BeyondTrust (https://beyondtrust.com) to provide enterprise-grade highly secure and safe remote connect service. The remote connection session may only be started by you. And at any time, you are in complete control of the remote connection with total visibility of what the tech is doing. Furthermore, the session is entirely recorded and you can download the recording at the completion of the session. The remote login session is encrypted and ensures online security. Soon after the session, remote connect software on your device (computer or mobile) is uninstalled so that no one can misuse it.



How techie will remotely connect to my device?

After booking the techie, you will receive an email from the techiefriends platform with a link. You are required to click on the link at the scheduled date and time to initiate the remote connection.



Why isn’t this support covered by my ISP or equipment manufacturer?

Your internet service provider (ISP) can typically assist you if the issue is with internet connectivity to the home. However, ISP and equipment manufacturers do not provide any help with interconnectivity and interoperability between your devices at home. techiefriends does not provide internet access, but we can help support all the connected devices in your home. We can help you with device connectivity, setup, and troubleshooting, or simply learning new features and functionality.
With techiefriends.com, you’ll receive excellent support that allows you to sit back and watch while our experts do the work. You won’t have to spend time searching for answers online or waiting for a friend or family to help you with the tech issues.



What if my problem isn’t fixed?

We will do everything possible to assist you in resolving the issues. But unless you’re satisfied with the solution, we will refund you.



Why should I trust techiefriends?

techiefriends is a Canadian start-up to help and support families/communities struggling with tech issues, especially seniors and busy professionals/students who are working and learning from home. techiefriends is formed by four professionals, each with several decades of experience.
The backgroundof each technician is checked and skills are assessed.
All interaction between the technician and you is fully recorded and is shared with you after the session. This would provide complete transparency.



Are your Techies’ experts?

At techiefriends, every technician is interviewed, and skills are assessed.
Moreover, at techiefriends, techies list services that they deliver with substantial expertise. Hence, unlike any other tech support services, at techiefriends, you will always
connect with the expert who specializes in the technology instead of a generalist.



Do I have to get a subscription to get tech support?

It does not require any subscriptions.
We believe, in any house, technology is robust enough. All that is needed is occasional technical support. And for that occasional/emergency you should be able to connect with the experts at techiefriends without committing to long-term subscription.



Do you offer tech support for small businesses?

Yes, as Tech issues are similar for both home and small businesses, we do welcome small businesses to get tech support from techiefriends and save on annual subscriptions.



Do you provide tech support for an onsite visit?

Do you provide tech support for an onsite visit?



How can I remove myself from the platform?

First, please make sure you have nothing pending at the platform in terms of servce ticket clouser or refund. After that kindly send an email at optout@techiefriends.com with your customer name and customer ID. We will remove you from the platform as per the "terms of service" and privacy.